Virgin Media O2 chief executive Lutz Schüler has admitted the company has more work to do in some areas of customer service. While Virgin Media O2 and EE attract the greatest number of complants for ...

Virgin Media O2 has launched a certified customer service training programme with the Institute of Customer Service as part of ...

As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that ...

O2 customers are being warned that the network is axing a key service from this Friday. The major mobile network has confirmed ...

O2 customers are being warned that the network is axing a key service this month. The major mobile phone provider has confirmed ...

O2 is discontinuing its pay-as-you-go data SIMs for existing customers today. These SIMs are typically used in tablets or any ...

O2 is axing its pay-as-you-go data only mobile SIM services from Friday, January 31. Customers must use remaining data or apply ...

Mobile network O2 has announced the axing of its pay-as-you-go data-only SIM services, which will take effect on January 31.

O2 has announced plans to introduce an AI capable of performing the same job as customer service staff. The voice recognition ...